Refund policy
At JUDAH LEGACY, we take great pride in the quality of every piece. Please read our policy carefully before placing your order.
Returns — Exchanges and Refunds
We accept returns. However, we do offer exchanges or refund under the following conditions:
- There is a defect or fault caused by us (manufacturing error, wrong item sent, etc.)
- The exchange request is made within 14 days of the delivery date
- The item is unworn, unwashed, and in its original condition with tags attached
- The customer is responsible for the return shipping cost
- Original shipping costs are non-refundable
- Refunds will be processed once the item has been received and inspected
Size Responsibility
We strongly encourage all customers to carefully review our size chart before placing an order to ensure they are ordering the correct size. Exchanges due to incorrect size selection by the customer may not be accepted.
Exchange or Refunds Window
All exchange or refund requests must be made within 14 days of the delivery date. After this window has passed, we are unable to process any exchange or refund requests.
How to Request an Exchange
To initiate an exchange, please contact us within 14 days of delivery:
- Email: support@judahlegacy.com
Please include your order number, photos of the item, and a description of the issue when reaching out.